At INTRUST Bank, People Come First. Guided by strong character qualities—such as respect, compassion, humility, positivity, and initiative—we work to support one another, serve our customers, and strengthen our communities. Here, your career matters. You’ll find an environment where you’re encouraged to grow, empowered to lead at any level, and supported as you build a meaningful career with a trusted organization.
Job Summary: Monitor and protect all company assets, employees, and customers from unauthorized activity. Interface with multiple technology platforms to control access to properties, monitor critical alarms and perform video surveillance from a 24/7 command center, providing safety and security for INTRUST Bank. Perform security and safety patrols and personally interact with employees and the public. Ability to take ownership, exercise good judgement, prioritize activities and be customer focused. Makes on-site decisions and notifies supervision when required. Conflict resolution, critical thinking skills, ability to multitask, and attention to detail are essential. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s Character Qualities.
Essential Functions: All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.
- Provides excellent and professional customer service to INTRUST Bank’s customers, vendors, and employees.
- Enrolls customers in Visitor Management software and helps them connect with their point of contact.
- Correctly interpret video observations and incoming alarms.
- Create accurate and detailed written incident reports.
- Correctly respond to routine and emergency situations at our remotely monitored facilities.
- Prioritize and respond to radio, phone, email, and face to face requests for service.
- Patrols the premises of downtown campus (including exterior perimeter) for fire detection, suspicious persons, safety hazards, unsecured assets, vandalism, trespassers, and any other criminal activity.
- Coordinates with officers to respond to incidents and alarm verification.
- Perform basic troubleshooting of automated security systems.
- Intervenes in hostile situations involving verbal, emotional and/or physical abuse on bank property. This may include handling incidents involving irate customers, employees, domestic disputes, and workplace violence.
- Coordinates and/or assists in emergency situations such as medical emergencies, bank robberies and evacuations due to severe weather, fire, or bomb threats. Mobilize the Emergency Response Team when necessary.
- Remain in compliance with local, state, and federal regulations.
- May perform other duties to support the department’s mission and INTRUST Bank’s values.
Education and Experience: Two years of security, military, or law enforcement experience preferred. High School diploma or equivalent required.
Required Skills and Knowledge: Requires excellent communication skills; oral and written. Knowledge of security operations. Must be able to obtain certification in First Aid/CPR and willing to administer aid to sick or injured person. Must be able to participate, meet requirements and obtain certification in personal protection (defense tactics) training and must complete Security training (Defensive tactics, use of force, control holds and escorts, hand cuffing, baton, and chemical spray certified). Ability to meet qualifications to obtain a private security permit as specified in Wichita Municipal Codes. Ability to sit, stand, and climb stairs for extended periods of time. Must be available and willing to work varied shifts, weekends, holidays, and occasional overtime. Computer experience and working knowledge of Microsoft Office products, including Word, Excel, Outlook, and Access are required.
Required Licenses and/or Certifications: Must have a current and valid Driver’s License. Must be able to participate, meet requirements and obtain certifications in First Aid, CPR, and personal protection (defense tactics, use of force, control holds and escorts, hand cuffing, baton, and chemical spray certified). Serves as a first responder for all emergencies (First Aid/CPR certified).
Physical Demands: Extended period(s) of time may be spent viewing a personal computer. Must be able to lift, carry, push, and pull objects frequently with weight up to 50 pounds. Must be able to conduct routine security functions including, but not limited to, standing stationary post, walking patrols, climbing of stairs, sitting, stooping, crouching, crawling, and kneeling. The physical demands necessary for this role should be performed with or without a reasonable accommodation.
Working Conditions: Outdoor patrolling of bank premises and working in areas under construction is required. Must be able to tolerate any possible weather conditions (i.e., extreme heat or cold, snow, rain, etc.).
This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.
INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.