At Chesterbrook Academy, every family’s experience begins with a meaningful connection. Our mission is to Develop the Best Schools and Educators in America, and our Admissions Coordinators play an important role in bringing that mission to life by helping families discover the right school community for their child.
We are seeking an engaging, relationship-driven Admissions Coordinator to serve as a trusted guide for prospective families from their first inquiry through enrollment. This role combines exceptional customer service, thoughtful follow-up, and strong organization to create a seamless admissions experience while supporting enrollment goals across our school communities.
As an Admissions Coordinator, you will partner closely with Principals, regional leaders, marketing, and operations teams to connect families with our schools, coordinate welcoming tour experiences, and ensure each prospective family receives timely, accurate, and personalized support throughout their decision-making journey.
Your Impact at Chesterbrook Academy
- Serve as the first point of contact for prospective families, providing timely, professional, and engaging support by phone and email.
- Guide families through the admissions process, clearly communicating program, tuition, availability, and enrollment information.
- Coordinate school tours and open houses with Principals and school leadership to create a welcoming prospective-family experience.
- Manage inquiry, follow-up, tour, and enrollment activity in NetSuite while maintaining accurate classroom availability and enrollment data.
- Build relationships through consistent follow-up, helping prospective families move confidently from inquiry to enrollment.
- Partner with school and regional leaders through regular touchpoints to review admissions trends, family feedback, market insights, and enrollment strategies.
- Support community events, outreach initiatives, and cross-functional efforts that increase brand awareness and connect more families with our schools.
What We’re Looking For
- Bachelor’s degree in education, communications, business administration, or a related field preferred.
- Two (2)+ years of experience in admissions, customer service, sales, or an education-related field preferred.
- Exceptional written and verbal communication skills with the ability to engage families and build strong relationships.
- Highly organized and detail-oriented, with the ability to manage multiple inquiries, follow-ups, and priorities efficiently.
- Strong problem-solving skills and the ability to work independently while collaborating effectively across teams.
- Proficiency in Microsoft Word, Excel, and CRM systems; NetSuite experience preferred.
- Understanding of early childhood education, parent needs, and local market competition is a plus.
- A customer-first mindset and genuine passion for helping families navigate the school selection process.
- Ability to travel approximately 10–25% and occasionally support evening or weekend school initiatives.
Why Join Chesterbrook Academy?
- Join a mission-driven organization focused on developing exceptional schools and educators.
- Collaborate with school, regional, marketing, and operations leaders to make a meaningful impact on enrollment and family experience.
- Build relationships with families at an important moment in their child’s educational journey.
- Grow your skills through a dynamic, year-round role with opportunities for professional development and cross-functional partnership.
If you’re a relationship-focused professional who enjoys connecting with families, creating exceptional customer experiences, and helping school communities grow, we encourage you to apply.
Additional Role Requirements
- Frequent speaking, listening, computer use, and extended screen time are required.
- Occasional walking and standing for events and school tours, with limited bending, squatting, stooping, and kneeling.
- Ability to occasionally lift up to 25 pounds for event setup or promotional materials.
- Must be proficient in speaking, reading, and writing English to understand policies and procedures and communicate effectively.
- Must be able to travel by air, rail, or motor vehicle to company locations for work-related responsibilities and required professional development.
This description is intended to indicate the general nature and level of work performed in this role and is not a comprehensive inventory of all duties, responsibilities, or qualifications. Additional duties may be assigned based on business needs. Employees are expected to follow Spring Education Group safety policies and procedures, as well as applicable federal, state, and local regulations.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. In general, this position requires an individual to frequently walk, stand, sit, squat, stoop, reach, kneel, rise from the floor, twist, listen, read, write, and speak the English language. In addition, this position often requires an individual to carry, lift, use repetitive or fine hand movements, and occasionally push, pull, or bend. This position is regularly required to hear and use clear vision with or without correction. Spring Education Group, including, but not limited to SEG Inc., and their affiliates (collectively “Company”) is an Equal Opportunity Employer. All qualified applicants for employment and employees are provided equal employment opportunities, including in recruitment, hiring, and assignment, without regard to actual or perceived race, color, religion and religious creed, sex (including pregnancy and related conditions), sexual orientation, gender identity, gender expression, marital or familial status, age, national origin, ancestry, disability, genetic information, military/veteran status, or any other classification protected by federal, state, or local law. The Company expressly prohibits any form of unlawful employee or student harassment or discrimination.